Refund policy

Return and Refund Policy - Orthomedics Gym & Fitness

At Orthomedics, we prioritize quality and customer satisfaction. However, due to the specialized nature of our products, we only accept returns and offer refunds for items with errors or defects resulting from our end. Please review our policy below:

Eligibility for Returns

• Products must have a manufacturing defect or error caused by Orthomedics.
• Requests for returns must be made within 7 days of receiving the product.

Conditions for Returns

• The item must be unused, in its original condition, and include all packaging and accessories.
• Proof of purchase (receipt or invoice) is required for all return requests.

Non-Returnable Items

• Products damaged due to misuse, mishandling, or wear and tear are not eligible for return.
• Customized or special-order items are non-returnable unless defective.

Refund Process

• Once the returned product is inspected and approved, refunds will be processed within 7-14 business days via the original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

How to Initiate a Return

• Contact our customer service team at support@orthomedicske.com with details of the issue and proof of purchase.
• Our team will guide you through the return process and provide the return shipping address if applicable.

Exchanges

We accept product exchanges for items that meet the following criteria:

• The item must be unused, in its original condition, with all packaging and accessories.
• Exchange requests must be made within 7 days of delivery.
• Exchanges are subject to product availability.
• Please note that exchanges for reasons other than errors or defects may incur additional shipping fees.

We are committed to resolving any issues promptly and appreciate your understanding. For further inquiries, please reach out to us at support@orthomedicske.com, +254 702 884005

Orthomedics reserves the right to refuse returns or refunds that do not comply with this policy.