Shipping policy

Shipping Policy - Orthomedics

At Orthomedics, we strive to ensure a smooth and timely delivery experience for all our customers. Please read our shipping policy carefully for details regarding order processing, shipping times, and delivery terms:

  1. Order Processing

    • All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation.
    • Orders placed after 3 PM or on non-business days will be processed the next business day.

  2. Shipping Methods and Delivery Time

    • We offer reliable shipping options through trusted delivery partners to ensure your order reaches you safely.
    • Delivery times vary based on your location:
      • Local (within the city): 1 business days
      • National (within the country): 2 business days
    • Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather or courier delays.

  3. Shipping Fees

    • Shipping costs are calculated at checkout based on your location and order weight.

  4. Order Tracking

    • Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your shipment’s progress.

  5. Delivery Address

    • Please ensure your shipping address is accurate and complete. Orthomedics is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

  6. Lost or Damaged Shipments

    • If your shipment arrives damaged or does not arrive within the expected timeframe, please contact our customer support team at support@orthomedicske.com
    • We will work with the courier to resolve the issue promptly.

  7. International Shipping

    • Currently, we do not offer international shipping. We only ship within Kenya

If you have any questions or concerns regarding shipping, feel free to reach out to our customer service team at support@orthomedicske.com, +254 702 884005

Orthomedics reserves the right to update or modify this policy at any time without prior notice.